Madibeng, North-West Province Food Guide: 3 Fast Food food Must-Eat Restaurants & Street Food Stalls in Hartbeespoort

Reviewed By N3182LJchrisc

My wife and I visited this Spur on 1st May 2018.After waiting for over 30 minutes for a starter in a quiet time of the day we were told that the food would be ready in 2 minutes. 15 minutes later the mushrooms and calamari were served cold, and were also told that the main course was ready and could they serve it now? When the barely tasted cold starters were taken away the main course was served. The hamburger pattys were dried, leathery and cold,the mushroom sauce was like cold wallpaper paste. The chips were 50% raw and 50% cold.My wife'ssteak was however acceptable.We feltthat we should let the manager know as if no one tells you the problem then you cannot correct it. To his credit, the extremely likeable manager was sad to hear of our experience and could not do enough to placate us and offer to recompense us in some way. Great manager was perfect in this situation. We shall try again in a few weeks as we are spur regulars.Dear N3182LJchrisc,Thank you for taking the time to review our White Water Spur Restaurant. We're so sorry to hear that this was your experience. That certainly doesn't sound like the level of service & food quality we pride ourselves on.If you would like to discuss this further, please forward this on together with your contact details to [email protected] and we'll get in touch with you. Kind regards, Spur Steak Ranches