Reviews on Steakhouse food in Collierville, Tennessee, United States. Collierville is a town in Shelby County, Tennessee, United States, and a suburb located in the Memphis metropolitan area. The town had a population of 43,965 at the 2010 census, making it the state's largest town by population in that Census.
Things to do in Collierville
4 based on 227 reviews
Firebirds Wood Fired Grill is an American Restaurant and Steakhouse serving authentic wood-fired steaks, seafood, specialty cocktails and select wines. Join us for Happy Hour at the FIREBAR® or on the patio for drink specials and bar bites. We offer top-n
The food remains outstanding, but service has become questionable. The last two trips I noticed people waiting to be seated while their were open tables. Not sure what is going on, might be having trouble keeping staff, oppressive management, budget cutting, or something else. On my last trip, I believe I saw one staff person with a faint smile and overall staff looked stressed out. Also had to ask for bread, ask where my wine order was, and needed to ask for silverware. Also should have been more careful. As it turned out, I put my black credit card in black folder and the harried waitress only brought back the paper receipt. As that was the last placed I visited, I called the restaurant twice without success to see if my card was there. After waiting one hour for a manger to call me back, I drove back to the restaurant. Still running into resistance, I finally got someone to check and they found my credit card. I not exactly sure what the managers are doing, but it must have little to do with customer service, Understanding that there are service peaks, it is still not clear why a seemingly upscale restaurant cannot anticipate and provide service that matches its great food offerings. Might be simpler to use Grubhub or restaurant carryout service to get my favorite Firebirds meal!!!!Dear Thom,Thank you for taking the time to bring this to our attention. I'm glad that you enjoy Fireibrds but I'm sorry that you had this experience as this does not reflect the level of service we aim to deliver and are known for. I will be sharing your review with our leadership team as your feedback is important to us. Our hope is that you will join us again soon.Thank you,
4 based on 98 reviews
We took our family of 6 for a birthday celebration. We were all pleased with our food and the service. Our selections were chicken strips which my boys loved, grilled chicken which I enjoyed and a sirloin. No complaints on any of it.
Where to eat American food in Collierville: The Best Restaurants and Bars
Fine Italian dining at reasonable prices in a cozy environment. The head chef, David Grisanti, frequently comes into the dining room and talks to the customers providing a warm, friendly atmosphere.
Called to make a reservation last Friday night and left a message w/ details. After not getting a return call, tried calling another 6 times and could only get a recording. Called the mall where they're located and told they were having phone problems and then given a cell to call which we did at least 9 more times without anyone ever answering. Stopped by on our way somewhere else and they had a table so we stayed. Dinner was very good, but rushed as they seemed to be in a hurry to get us in and out. Brought out 2 of our 3 adult entrees. Gave me a steak that I had not ordered, but the other one was correct. Advised that I had not ordered a steak, but the Elfo Special and our waitress told me I had ordered the steak at which point everyone else at the table told her that I had not. Then they decided that the order was not ours and took it to another table. Then they brought 2 more entrees out and they were correct, but it took awhile for the last one. Removed the bread we ordered for an appetizer before we had finished and had to bring it back. Then, when I got my receipt electronically, they had increased the tip amount. Though it was not very much, they wanted me to come back to get my credit as they were not sure how to issue it. They did end up figuring it out and crediting me.
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