Location: Puerto de la Cruz
Top Hotels in Puerto de la Cruz
Top Restaurants in Puerto de la Cruz
Countries
10 Top-Rated Hotels in Puerto de la Cruz, Tenerife, Canary Islands
One of Tenerife's top resorts, Puerto de la Cruz is on the north coast of the island. Both Spanish and island traditions are evident in the former fishing village. Its Sardine Festival and annual Carnaval are two highlights of life on the island. Busy, narrow streets of the Old Town, packed with colonial architecture, make walking a safer bet than driving. Popular attractions include Lago Martianez, the casino, Parrot Pool, the Banana Plantation and the Botanical Gardens, which date back to 1788.
Restaurants in Puerto de la Cruz
1. Hotel Botanico & The Oriental Spa Garden
Overall Ratings
4.5 based on 2219 reviews
Our hotel and spa, located in Puerto de la Cruz in Tenerife, is one of the most prestigious 5 star luxury hotels in the Canary Islands. Being the only official 5 star hotel “Gran Lujo”, we offer an elegant and tranquil atmosphere. In 1998 Hotel Botanico was the first hotel in the Canaries that became a member of the luxury hotel group "The Leading Hotels of The World". Classical in style, there is a timeless grace throughout our hotel, which we carefully maintain through ongoing investment programmes. We offer a variety of luxury accommodation combined with high-class restaurants and leisure facilities, including the award-winning Oriental Spa Garden for total relaxation. Enjoy from your room or suite the extraordinary views of the Atlantic or the Orotava Valley and Mount Teide. Experience the warm culture in this authentic part of Tenerife, combined with one of the most privileged climates in the world. Immerse yourself in the incredible nature, play a round of golf or just relax on the spectacular volcanic beaches.
Mixed experience
Reviewed By nicksigApologies for the length of this review but our stay at this hotel was so mixed that it is hard to summarise in brief. The good points: There is no doubt that this is a lovely hotel. The grounds are beautiful and the spa area is fantastic for adults. The main pool is heated to perfection and lovely to swim in. But it is worth noting that the deep end really is deep and there is not much of a shallow end if you have small children. Our children are older but I would say this is not a hotel really designed for younger families. The rooms are very clean, comfortable and quiet. The staff, on the whole, are polite, helpful and attentive. We hired a car, for example, and that was very straightforward, and we also borrowed pool towels from the front desk. Gary was also excellent at explaining the lives of the jellyfish in the tank in reception to my son. Thanks Gary! The negatives... The big problem for our family of four was the food. We paid a supplement for half-board and were very, very disappointed with what we were offered. The breakfast was fine: standard buffet fare. For the evening meal, however, there were supposed to be three options: Italian, Chinese/Thai, and a buffet. But without being told on arrival, let alone explained why, only the Italian was open. This was a problem because a). eating in the same restaurant every night really became tiresome; b). the standard of the food was not great. The pasta isn't as good as in most half-decent Italian restaurants and one night my wife ordered gnocci only to be told half an hour later that there was a 'problem' with it and she needed to order something else. Sorry, but how hard can it be to prepare and cook a plate of gnocci? c). The choices on the menu are quite limited unless you want to pay a supplement, and there were no specials so every night we had the same choices - potatoes, soup etc for a starter and so on. d). The atmosphere in this restaurant was, well, non-existent. Every night they had the same awful muzak with a woman covering pop songs in the most awful way. Dear God, please change that and at least play some Spanish music or something local from the Canary Islands. In the end, my daughter was close to putting her fingers in her ears... The evening meals got so repetitive that we asked if we could swap it for lunch instead. The hotel said yes, of course. Great. But then the fun really starter. It was chaos. One day we order dishes only for no food to arrive from the kitchen for what seemed like hours. Then they forget my dish entirely, which was another 30 mins. In the meantime a waiter poured us a glass of 'complimentary' wine only for us to then be charged for it. We asked what was happening in the kitchen and apparently there was only one chef on duty as the hotel had trimmed its staff in preparation for a quiet period. This is simply not good enough for a hotel of this quality, Whoever made the decisions to close these restaurants and operate with a skeleton staff should be held to account as it is not acceptable. I would add that there was a big conference or event being held at hotel at the same time, and this seemed to have priority in terms of catering over the needs of regular guests. It is also worth noting that drinks are very expensive. 7 euros for a bottle of water at dinner, which was the same a glass of wine. Come on...this isn't necessary. The problems with food really put a dent in our stay at the hotel and in the end we chose to eat locally at our own cost. One other thing: there is a free shuttle bus in Puerto de la Cruz, but it doesn't operate in afternoon at weekends. This is bonkers as this is one time that you might like to use it. So, in sum, this hotel really is a mixed bag. If it could sort out its issues with catering to regular guests, I would say it would be worth visiting and we would return, but otherwise I would give it a miss.
2. Hotel Puerto Palace
Overall Ratings
4 based on 1258 reviews
The Hotel Puerto Palace welcomes guests to 314 air-conditioned guestrooms (Family Suites, Doubles and Singles), all with private balconies, bathrooms equipped with hairdryers and make-up mirrors, telephone, satellite TV with an extensive assortment of international channels, mini-fridge, and a safety deposit box. The panoramic gardens and terraces invite guests to relax while enjoying 2 swimming pools, one with a waterfall, 2 whirlpools and a children’s pool. Amenities include three panoramic elevators, free Wifi throughout the property, mini-golf, table tennis, volleyball, tennis, basketball, volleyball, petanque, children play area, and a naturalist roof top terrace with its own pool and whirlpool. For an additional charge guests can enjoy the Puerto Palace Gym, Massage Parlour and the Pilatus Studio. Dining and entertainment options include the buffet restaurant for breakfast and dinner, as well as the hotel bar and lounge which features evening live music and live shows. At the Hotel Puerto Palace we’ve redefined meetings and events by providing 6 flexible indoor meeting venues totaling over 600 m2 which we will adapt to your specific needs. For a more relaxed setting we also offer a number of outdoor spaces which draw on the natural beauty of the north of Tenerife. Whether welcoming 16 or 600 of your colleagues for a wedding, conference or convention, we offer the space and amenities needed to pull off your fantastic event. Plan your next event with us and discover our award-winning guest-friendly service which will cater to your every need.
Perfect hotel in a nice town
Reviewed By Hans vA very pleasant hotel, well located in a quiet area. Friendly staff at the reception and no whining about an early arrival time. Got an available room right away. Good rooms and amenities, especially the pools and nudist area, the latter I think is the best on the island. Bar and restaurant at the level you would expect from a 4 star hotel. Staff in both very friendly and accurate. Been here 4 times in the last half year and will definitely be back again in the future.
3. Sol Costa Atlantis
Overall Ratings
4 based on 3172 reviews
This 4 star hotel is located in the centre of Puerto de la Cruz at the sea front and only 150m from the Lago Martianez. The 290 rooms with sea, town or Teide view are equipped with air conditioning and heating, bath or shower, hair dryer, LCD satellite tv, free WIFI, rental safe and a furnished balcony or terrace. Outside facilities include a swimming-pool with sun deck and a seperate children's pool. There is a buffet restaurant with a terrace, pool bar and the In & Out bar with evening entertainment and chill out terrace. Furthermore the hotel houses a Spa under a glass dome on the top floor, offering panoramic views and a variety of thermal facilites, massages, health and beauty treatments, vip area and gym. There are 6 function rooms available, one of them with access to a terrace. All function rooms have natural daylight and a total capacity for up to 500 persons.
Not 4 star
Reviewed By Maybush1979My husband and I stayed here for 10days on a half board basis. Initially first impressions were favourable but as the days went by we found more and more faults. Our room had a sea view and tea and coffee making facilities as well as a fridge. The fridge was really old but served its purpose. Our bed was very large and comfortable and clean but the furniture was tired and dirty especially the 2 arm chairs. The food was repetitive and the hot food was barely warm and if you happened to come down to dinner a little late the choice was not good. Breakfast was OK. The towels in the bathroom were thin and not upto the standard of a 4* hotel. The wallpaper is peeling off the wall on floor 4 which surely maintenance staff can see every time they pass. The hotel is in a good position with an impressive lobby but thatsit.. The upside of our stay was the friendly staff who bent over backwards to help you. but we wouldn't stay here again. Overall the hotel is poor for a 4*.
4. Parque Vacacional Eden
Overall Ratings
4.5 based on 1366 reviews
Enjoy unforgettable holidays in the Hotel Holidaypark Eden, thanks to its quiet situation inPuerto de la Cruz, the wonderful views, its services; studios and spacious apartments; 12.000 m² gardens, 4 swimming pools (one for nudists and another for children), massage, sauna and other leisure installations. There is a free bus service to the centre of Puerto de la Cruz and return, except Saturday afternoon and sundays . Hotel Holidaypark Eden in Northern Tenerife is awarded with the Quality ISO 9001 and environmental management ISO 14001.
Nice but basic
Reviewed By 881grahammVisited with my partner and its basic but clean. Room of a pretty good standard needs some refreshing. Nice balcony in the morning so great to catch some sun and chill. Reception team were great nothing too much hassle. Didn't arrive till about 2am nice bottle of wine on the table. A couple of small waters in the fridge would have been great. Housekeeper was brilliant as was the bar man on the 5th floor. Enjoyable stay
5. Apartamentos Casablanca
Overall Ratings
4.5 based on 2361 reviews
We consider our apartments to be comfortable and modern, ideal for an enjoyable stay. Situated in a residential area of Puerto de la Cruz, with wonderful views of Teide and the Orotava Valley, just 800m walk from the centre and the seawater pools Lagos Martianez. Nearby you can find supermarkets, shops and restaurants. Our studios with sleeping area and 1 or 2 bedroom apartments have fully equipped kitchenettes and private bathroom with bath and shower and are equipped with a hairdryer. The kitchen area includes a full cooker with oven, refrigerator, coffee maker, juicer, toaster and microwave. The apartments also boast satellite TV, direct dial telephone, a safe and personal Wi-Fi. Cleaning is carried out 5 times per week, with the change of bed linen twice a week and towels every other day. Baby cots and highchair are available on request free of charge. Our cafe bar offers continental breakfast with thermal carafes service and a wide and varied menu of combined dishes. We also have 24h reception service, gym with special prices for our clients, games room, pool table, table tennis, Internet access, coin laundry and an outdoor swimming pool with access for disabled guests and a separate pool for children. Entertainment program is provided throughout the year and an additional program for children during the summer. On request and with extra charge we also organize shuttle service from/to the southern airport (Reina Sofia).
Great apartments and location
Reviewed By A4213XRandWe loved the apartments, well furnished and maintained and the location, it's a short walk to the beach and shops. Although the nearby beach had quite a lot of stones, so we usually went to a better one around 30 minutes walk from the hotel. I can't give it 5* as some days had loud live music up to 11pm which is isn't nice if you need to wake up early to go on day trips. It wasn't some kind of wild drinking and partying, it was actually decent entertainment and quite nice except for being scheduled too late in the evening.
6. Bahia Principe Sunlight San Felipe
Overall Ratings
4 based on 2089 reviews
Facilities and services 1 pool 1 children's pool Terraces with loungers and sun umbrellas Subtropical garden Towel service (deposit required in reception) BAHIA SPA (additional charge) Sports facilities: gym, tennis court 1 buffet restaurant and 2 a la carte restaurants 3 bars Meeting and convention room Golf courses: Real Club de Golf de Tenerife (20 km from the hotel) - Buenavista Golf (45 km from the hotel). Rooms 261 rooms including 4 types: Standard, Standard with views of the sea or Mount Teide and Junior Suite. Junior Suites are larger than Standard rooms. Room facilities: Queen size, king size or 2 twin beds Air conditioning Fully-equipped bathroom: bath tub with shower, hair dryer Bathroom amenities Satellite TV Direct phone line (additional charge for external calls) Iron and ironing board (available on request) Minibar Safe (additional charge) Sitting room ( Junior Suites) Balcony or terrace Wifi (additional charge) Wake-up call service Children Bahia Scouts Children can enjoy a range of specially-tailored facilities: 1 Children's pool Mini Club with daytime activities for children (4-12years) Evening Mini Disco Balloon twisting or face painting workshops Babysitting service (additional charge and prior booking required) Other services 24 hour medical service (additional charge) Internet in the hotel lobby (no additional charge) Postal and fax services Car park (subject to availability) Pharmacy Laundry
Fantastic hotel
Reviewed By Claire BCannot fault this hotel. All the staff are very friendly and very helpful. Restaurant is brilliant, huge choice of food, beautifully prepared and presented also great theme nights. Longest queue at the bar was around 2 minutes, huge range of soft and alcoholic drinks available including cocktails. Pool area was always immaculate, always sun beds available even when arriving at the pool mid morning or afternoon! Agree with a previous post, it would have been great to be permitted to use floats in the pool. Rooms are huge with a huge balcony. We overlooked the sea for no extra cost! Maid service was daily and room was always immaculate. The hotel has a fantastic location, right on the beachfront and about 1 minute away from all the shops and bars. We have never been to Tenerife before but have already decided to return. Will definitely come back to this hotel 10/10!
7. Hotel Riu Garoe
Overall Ratings
4.5 based on 1165 reviews
Hotel Riu Garoe is located in Puerto de la Cruz, Tenerife, and it is the perfect place to enjoy an unforgettable holiday with the exclusive service from RIU Hotels & Resorts. Completely renovated in 2019. Its extensive facilities, with stunning gardens and all the services offered, including free WiFi, will turn your stay into an unforgettable experience. This hotel in Puerto de la Cruz has 190 rooms, all designed to offer you the best amenities. In all of them, you will find air conditioning, satellite TV, bathrobes and a balcony or terrace, along with many other services. But if what you want the most is to enjoy the island’s beautiful climate, you are bound to love the large pool and the area with sun loungers and umbrellas. What’s more, the youngest members of the family have a children’s pool where they can play and cool off during the holiday. Hotel Riu Garoe offers an outstanding range of dining options. In the restaurant, you can savour buffet breakfasts and dinners with live cooking stations that are sure to impress you. In addition, there are two bars, one of which is in the pool area, where we serve delicious snacks, tapas and aperitifs. Entertainment in this hotel in Puerto de la Cruz is totally guaranteed. Your holiday will be complete with our offer of shows, live music, sports such as tennis and mini golf and the gym. But if you prefer to enjoy the chance to unwind, you can find everything you need at the wellness centre at Hotel Riu Garoe: hydro-massage, beauty treatments, sauna and steam room. And if you want to hold an event in unique surroundings, our conference rooms are perfect for you. The island of Tenerife is the perfect destination to enjoy an unforgettable holiday. Its beaches, natural areas such as Teide National Park, and its picturesque villages will help you explore the island’s culture. If you want to go on an excursion and you need more information, we suggest you check our tourist guide where you can find out about Tenerife’s most important places. Come and explore this beautiful island with RIU! Highlights 2 km from beach and the "Lago Martianez" saltwater pools Free shuttle service to centre Awarded GOLD certification for the Travelife Sustainability System Awarded the TUI Umwelt Champion (Environmental Champion) 110 / 28 km from airports to the south / north Free WiFi throughout hotel Swimming pool and children's swimming pool Wellness Centre Special facilities and services dedicated to cyclists
Fantastic staff. Manager should be proud of the team. Beautiful property, plentiful food and a perfect place to relax
Reviewed By clairemH903QLJust wrapping up a 5 night stay here and I have to say the staff are some of the best, most charming and most helpful, we’ve ever met. This place deserves more recognition. Spotlessly clean rooms, happy staff and a great place to relax. Food at the buffet is plentiful and minibar and main bar prices are reasonable. Here with my two children (17 & 9). For the older one the shuttle to the shops is great. For the younger one, he loves the pool and the people! There aren’t other children here but to be fair it’s fine and as long as he can swim about or play pool, he’s happy!
8. Apartments Ambassador
Overall Ratings
5 based on 287 reviews
Location of the Ambassador Apartments in Puerto de la Cruz: Our apartments are located in a quiet development within walking distance of the Botanic Gardens, 600 meters away. The nearest beach, Playa Martianez, lies 2 kilometers away, and the town centre, 2.5 kilometres. Several supermarkets, shops and restaurants are a mere 5-10 minutes away on foot. The apartment facilities: The Puerto de la Cruz Ambassador Apartments are ideal for people looking for a quiet relaxing holiday, as well as those looking for somewhere to enjoy the nature which is so characteristic of this region of the island, engaging in all kinds of active and sporting tourism activities. The grounds of the apartments feature spacious gardens, a freshwater swimming pool and a terrace with parasols and sun loungers, providing a magnificent view of Puerto de la Cruz.
Fantastic holiday - definitely recommend!
Reviewed By freyaskyrmeWe thoroughly enjoyed our 5 night stay here. The apartment was extremely clean and very well equipped with everything we could need. We had a ground floor apartment with a patio which had a great view of Mt Teide on a clear day! We also liked that there was extra outdoor seating and sofas out the front of our apartment (111), as well as a great supply of sun beds around the pool and in the upstairs sunbathing areas. The gardens are very well looked after and the resort itself was very quiet and peaceful. The service from all of the staff was impeccable - they were so friendly and were happy to help with anything! We would definitely come back here purely based on service alone. We didn’t have a car while staying but enjoyed exploring the area by foot. We did numerous walks into the town and the La Paz strip which provides a selection of restaurants closer by. So if you’re happy to walk and explore a car is definitely not an essential. The only things we would have added are oil, salt and pepper and some antibacterial cleaning spray for the times that we cooked ourselves - but these are only very minor things. Thank you for a lovely stay!
9. Be Live Experience Orotava
Overall Ratings
4 based on 1982 reviews
The Be Live Experience Orotava is a 4 star hotel with the best facilities for a great family holiday or for meetings and incentives in the heart of the Canary Islands. The Be Live Experience Orotava hotel is in a strategic area of north Tenerife, at 24 km. From the Los Rodeos airport and 40 km. From Santa Cruz de Tenerife, the island's main port. Guests comingo by car can reach the hotel on the TFI motorway, Puerto de la Cruz direction. This hotel has the ISO 14001 Certification, as a result of its effective environmental management system.
Not for us
Reviewed By Explorer14483904111On arrival we were met by two Spanish men.. gave our names and room keys were handed to us.. no greeting, no information given about hotel. We were half board but nothing was said to us.. here’s your keys now bye bye.. very disappointing. We had to figure things out for ourselves. Food is not great tbh we ate once for dinner and that was enough. Ate out since some lovely local restaurants. The pool area also very disappointing very small and Spanish ppl keep sun-beds for others not even at the pool.. again visited once in our whole stay. A lot of Spanish in hotel very loud at times. Room says air conditioning but it’s rubbish and noisy we had to leave the balcony doors open which was cooler. On a positive note the hotel had a magnificent view of the area and only a short walk to all local facilities. Unfortunately we would not stop here again. Love Lago Martianez
10. Hotel Las Aguilas
Overall Ratings
4 based on 1324 reviews
The 4 star hotel Las Aguilas is located at the top of a mountain, surrounded by gardens of 10,000 sqm, with a spectacular view over Puerto de la Cruz and the Orotava Valley. It is just 3 km away from the city centre and from the beaches of Puerto de la Cruz and thanks to its easy accessibility this hotel is the perfect location for your holidays or your business trip. All of the suites dispose of one bedroom, one separate living room, a bathroom with Jacuzzi and a spacious balcony or terrace with wonderful views over the sea or towards the mountain Teide. Furthermore, all suites provide air conditioning, telephone, hairdryer, satellite TV, large beds, rental safe and refrigerator. Refresh yourself in the two swimming pools for adults (one of them heated in winter) and one for children, surrounded by ample gardens and areas with sunbeds. Try the variety of snacks and small dishes a la carte at our Snack Bar next to the pool and relax with the panoramic sea view. In our restaurant Amaltea you may enjoy the buffet with live cooking and theme nights and spend some time on its terrace with the amazing view over the Orotava Valley. The Vulcano Show Bar provides a large variety of drinks and international cocktails as well as an evening programme with shows and live music. During the day we invite you to participate in our activities for adults as well as for children (mini club for children between 4 and 12 years). You may reach the city centre of Puerto de la Cruz several times a day with our free bus service. WiFi is available in all rooms, the use of WiFi in the hotel lobby is free of charge. In 2005, the hotel was completely reformed.
An enjoyable stay.
Reviewed By Nelly59CRI stayed at the Hotel Las Aguilas for a week in May 2022 as part of a walking holiday. For driving purposes, the hotel is handily located on the top of a small hill (so geat views), close to the TF-5 motorway, which makes it very easy to head out on trips to the north, south or middle of the island. There is plenty of free parking. It's a bit of a distance from the beaches in Puerto de la Cruz (about a mile and a half), but it's walkable in about half an hour or so. It's quite downhill on the way to the beach and therefore quite uphill on the way back, but the hotel does have a complimentary shuttle bus (although I never actually used it myself). The hotel is nicely presented and my room was spacious and comfortable, with a big balcony and a great view (photos attached). There are two lovely swimming pools, both of which were pretty quite the whole time I was there. I was on an all inclusive package, so I ate in the hotel's buffet restaurant for breakfast, lunch and dinner. There was a good selection of good food all the time and the restaurant never got particularly busy. If you weren't on an all inclusive package then there didn't appear to be many alternative places to eat nearby, although there were a couple of large supermarkets, easily walkable, but along the side of a footpath-less road). The staff were all very friendly and helpful and overall I had a really good time and would not hesitate to stay there again.
